Where is my item?
We cannot guarantee specific arrival dates or times; delays are always a possibility depending on your location, however we will try our best to ensure all deliveries will arrive on time.
So please be patient while awaiting your item's arrival.
Can I have my item shipped to a different address?
Payments made through Paypal will be shipped to the address that Paypal provides to us on the invoice. If you need an item shipped to a different address, please add the address to your Paypal account prior to payment. This is done through your Paypal account. Please make sure you choose the desired address in your Paypal account so that it matches the address you provide to us in the checkout. Failure to do so will result in your transaction being canceled or delayed.
How can I track my package?
Orders will be shipped through HONGKONG POST Regular Airmail and this usually takes 2 or 3 weeks to deliver.
However, we cannot guarantee delivery time as the package is required to go through your local custom.
Please note that you are responsible for any applicable custom duty.
To ensure your order is delivered to the correct address in a timely manner, please make sure your shipping address is entered correctly. We will not be able to identify any errors for shipping addresses.
How long will it take for my order to arrive?
Item location: Hong Kong.
International shipments vary from 15 business days (US - Australia - UK- Canada) or longer depending on your location, weather condition or may be incurred due to increased security processing with international customs.
So please be patient while awaiting your item's arrival!
How do I customize?
After checkout is completed:
- Simply email us your photo/image/creativity to: firstname.lastname@example.org
- We will do the rest and processed your order.
- We ship the item/s within 1-2 days for processing once the preview has been confirmed.